Refund Policy

Last updated: REPLACE WITH DATE

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30-day refund guarantee

Read the book, try a few activities with your child, and if it isn’t right for your family, email us within 30 days of purchase and we will refund your $19.97 in full. No form to fill in, and you do not have to explain yourself.

This policy applies to purchases of the digital product Screen-Free Activities for Toddlers made through REPLACE-WITH-YOUR-DOMAIN.com from REPLACE WITH YOUR BUSINESS NAME.

1. How to request a refund

Email REPLACE@YOUR-DOMAIN.com from the address you used at checkout.
Put “Refund request” in the subject line.
Include your order number or receipt if you have it — it helps us find your order faster, but it is not essential.

Telling us what didn’t work for you is genuinely helpful and improves the book, but it is completely optional and never a condition of your refund.

2. How long it takes

We reply and approve refund requests within 1–2 business days.
Once approved, the refund is issued to your original payment method through REPLACE WITH YOUR CHECKOUT / PAYMENT PROVIDER.
It usually appears on your statement within 5–10 business days, depending on your bank or card issuer.
We refund the full purchase price. We cannot refund currency-conversion or foreign-transaction fees added by your own bank.

3. What happens to your copy

Because this is a digital file we cannot take it back, so we ask you to do the honest thing: once your refund is issued, please delete your copy of the PDF and any printouts, and stop using it. Your licence to use the Product ends when the refund is issued.

4. Limits and exceptions

One refund per customer. After a refund we may decline future purchases of the same product from the same person.
After 30 days we are not obliged to give a refund, but do write to us anyway — if something has clearly gone wrong we will try to help.
Abuse. We may decline a request where there is evidence of fraud, of repeat buy-and-refund behaviour, or of the file being shared or resold in breach of our Terms of Service.
Bundles. If you bought this as part of a bundle, the refund covers the amount you actually paid for the bundle.

5. Problems that are not refund cases

Please email us first — most of these take a couple of minutes to fix, and you keep the book:

Download link never arrived. Check your spam and promotions folders, then email us and we will resend it.
File won’t open. Any free PDF reader will open it. Tell us your device and we will send a version that works.
Wrong email at checkout. Tell us the correct address and we will deliver it again.
Paid twice by mistake. Tell us and we will refund the duplicate charge straight away, even after 30 days.

6. Your statutory rights

This policy is offered in addition to your legal rights and does not replace them. Consumer law in some countries, including the EU and UK, allows a trader to ask you to waive the 14-day right of withdrawal for digital content that is delivered immediately; where that applies, you agreed to it at checkout. Our voluntary 30-day guarantee above is more generous than that legal minimum, and it applies to you either way.

7. Chargebacks

Please contact us before opening a dispute with your bank. A chargeback takes weeks and costs us a fee, whereas an email to REPLACE@YOUR-DOMAIN.com gets your money back faster. We answer every message.

8. Contact

REPLACE WITH YOUR BUSINESS NAME
REPLACE WITH YOUR BUSINESS ADDRESS
REPLACE@YOUR-DOMAIN.com